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"Relief" Mobile App

massage logo.png

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Overview

 

This is a UX innovation project for User Experience Design (Content) module. It integrates traditional therapy, technology and digital mobile to teach massage techniques and relieve various mental or physical problems caused by busy lifestyle.

 

UX psychology, content strategy and innovative technology (AR and voice command) were applied to offer a seamless and stress-free learning experience.

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Motivation

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Are the existing online massage learning resources helpful and offering pleasant user experience?

 

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Process

 

  • Stanford d. School Design Thinking Process was adopted

  • Qualitative user research was conducted including interviews and a focus group to understand people's experience and needs on self massage, massage for friends and self-learning apps. 

  • Competitor analysis and SWOT analysis were used to understand competitors' strength and weakness as well as positioning "Relief" mobile app.

Walkthrough video

competitor analysis.JPG

  • Target audience was massage beginners. A persona and a future-state user journey were drafted to understand users' goals, behaviour, pain points when learning the techniques.

persona.JPG

Alice is a massage beginner who is frustrated at existing online learning resources.

user journey.JPG

Future-state user journey to understand users' goal and paint points throughout the learning process. 

  • Rescoped the design to also encourage people massage for others and used job story to brainstorm features.

  • Wireflow was made by Adobe XD to document user's task flow. Highlights include:

    • Fast on-boarding (users who feel sick want to gain relief ASAP)

    • Simple and direct therapy selection process

    • Follow-up action to collect feedback, schedule massage or offer other therapies 

Wireflow

  • Used Adobe After Effect to mock up the AR effect and indicate pressure points.

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  • A 15-min in-class presentation was done and feedback was collected from the lecturer and classmates.

  • Design guidelines such as Content Strategy for Mobile, Principles of Mobile App Design: Engage Users and Drive Conversion by Think with Google and Principles of Mobile App Design by Apteligent were studied.

  • Interactive protoype was made by Adobe XD (see the top for the video).

  • 3 face-to-face user interviews were conducted to test the prototype and collect feedback. Design was revised to achieve better usability.

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  • In general, users were satisfied with the learning experience and found the mobile app easy to navigate and straightforward. The interface was comfortable to read.

AR mock up to indicate pressure points

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